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They said it couldn’t happen but listen to this….

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An employer decided he had enough with employees’ sloppy way of clocking in and out and manager’s inability to keep track of their employees, so they installed a fancy (read that as super expensive) computerized time and attendance program that the manufacturer guarante...

Dealing With A Disruptive Employee is Easier Than You Think!

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How you react when faced with poor-performing or disruptive employees can make the difference between your team’s success and failure and can ultimately float or sink your chances as a management star. Unfortunately, too many managers simply don’t know how to connect with this...

It’s All About the Documentation

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She said it could never happen at her company. They were all just like family. But listen to this. Mary owned and operated a small bakery where she employed 15 people. Everyone knew each other and the work environment was relaxed and informal. When Mary started her business she...

What’s all the Fuss? It’s only Paper.

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Joan, a 42-year old retail clerk at a local department store had been there for nine years. During the time she was employed she consistently received favorable annual performance reviews noting that she was efficient, on time, and displayed good customer service skills. In...

Better To Understand the Full Story!

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Did you ever come across a situation where you thought it was one thing, jumped to a conclusion only to find out it was something entirely different? Well listen to this… During an after-hours conversation between several employees, one relatively new employee asked the question,...

Coaching & Counseling

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During our past blogs and webinars on Coaching & Counseling we received a ton of comments about your discomfort with discussing the topic of poor performance or bad behavior with employees. We heard everything from “I don’t know how to start the conversation” to “What if my...

Is It Gossip Or Something Worse?

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Jane sits at the break room table and tells the group that she just heard Suzie is having a baby. Tom walks into the office and announces that he just saw Mike and Fred walking down the street holding hands. Sally overhears Kim tell John that the guy in the mailroom is dating the...

Developing Your Coaching Conversations

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No matter what your business is…your biggest priority is your employees. You’ve worked hard to hire the right talent but your work doesn’t stop there. Retaining your top talent requires coaching and counseling. In order to make a difference in your workforce, reduce turnover and...

Little Investments Can Yield Great Results

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Little Investments Can Yield Great Results especially when you are investing in the future of your new hire… You interviewed… a lot of people…and you finally found the right person. Good for you! But not so fast…your onboarding process isn’t over yet. Did you know that the...

Wait…Can You Be Two Places At Once?

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Wait…Can You Be Two Places At Once? We’ve all heard the phrase “You can’t be in two places at once,” but one employee proved this old adage wrong. In fact, there was positive proof that he did just that. John worked as an in-bound call center representative and was usually...
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