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It’s All About the Documentation

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She said it could never happen at her company. They were all just like family. But listen to this. Mary owned and operated a small bakery where she employed 15 people. Everyone knew each other and the work environment was relaxed and informal. When Mary started her business she...

What’s all the Fuss? It’s only Paper.

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Joan, a 42-year old retail clerk at a local department store had been there for nine years. During the time she was employed she consistently received favorable annual performance reviews noting that she was efficient, on time, and displayed good customer service skills. In...

Better To Understand the Full Story!

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Did you ever come across a situation where you thought it was one thing, jumped to a conclusion only to find out it was something entirely different? Well listen to this… During an after-hours conversation between several employees, one relatively new employee asked the question,...

Coaching & Counseling

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During our past blogs and webinars on Coaching & Counseling we received a ton of comments about your discomfort with discussing the topic of poor performance or bad behavior with employees. We heard everything from “I don’t know how to start the conversation” to “What if my...

Developing Your Coaching Conversations

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No matter what your business is…your biggest priority is your employees. You’ve worked hard to hire the right talent but your work doesn’t stop there. Retaining your top talent requires coaching and counseling. In order to make a difference in your workforce, reduce turnover and...