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High Performance Leadership…Managing the People Process

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“I’m too busy in meetings to be a leader…I spend most of my time in the trenches. Managing the people part of the process hasn’t been my highest priority.”  During a leadership training workshop with a team of middle managers last week, Carol and I heard this statement among many...

What’s Your Employee Experience?

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HR Leadership Trends Lean Toward More Social Experiences – What’s Your Employee Experience? I read something the other day that made an impact on my thinking…a full glass of water symbolizes a grown adult. Your glass starts out empty and as you grow and learn new...

Handbook Policy or Procedure Manuals

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Handbook Policy or Procedure Manuals – What’s the difference? Many times when I’m asked to review employee handbooks, I find a mish-mash of policies, procedures, directives, and threats that contains pages and pages and pages of details most of which are out dated...

They said it couldn’t happen but listen to this….

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An employer decided he had enough with employees’ sloppy way of clocking in and out and manager’s inability to keep track of their employees, so they installed a fancy (read that as super expensive) computerized time and attendance program that the manufacturer guarante...

Dealing With A Disruptive Employee is Easier Than You Think!

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How you react when faced with poor-performing or disruptive employees can make the difference between your team’s success and failure and can ultimately float or sink your chances as a management star. Unfortunately, too many managers simply don’t know how to connect with this...

It’s All About the Documentation

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She said it could never happen at her company. They were all just like family. But listen to this. Mary owned and operated a small bakery where she employed 15 people. Everyone knew each other and the work environment was relaxed and informal. When Mary started her business she...

What’s all the Fuss? It’s only Paper.

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Joan, a 42-year old retail clerk at a local department store had been there for nine years. During the time she was employed she consistently received favorable annual performance reviews noting that she was efficient, on time, and displayed good customer service skills. In...

Better To Understand the Full Story!

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Did you ever come across a situation where you thought it was one thing, jumped to a conclusion only to find out it was something entirely different? Well listen to this… During an after-hours conversation between several employees, one relatively new employee asked the question,...

Coaching & Counseling

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During our past blogs and webinars on Coaching & Counseling we received a ton of comments about your discomfort with discussing the topic of poor performance or bad behavior with employees. We heard everything from “I don’t know how to start the conversation” to “What if my...

Developing Your Coaching Conversations

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No matter what your business is…your biggest priority is your employees. You’ve worked hard to hire the right talent but your work doesn’t stop there. Retaining your top talent requires coaching and counseling. In order to make a difference in your workforce, reduce turnover and...